Online shopping and shipping go together like peanut butter and jelly. You can’t have online shopping without a shipping solution. The relationship between the two is undeniable and must be a focus if an online business wants to thrive. Its seems the influence of shipping solutions plays a very large part in the online shopping experience and can be the different between a sale or a ghost cart.
As online shopping becomes more and more popular so does the need for effective shipping solutions. Customers must feel secure in their online purchases and the shipping process can be very uncertain. To avoid customer apprehension several question in your shipping solution must be answered.
1. Is the shipping cost clear and up front?
2. Is your return policy in congruence with your shipping solution? Do your customers have to pay out of their own pocket to return or exchange your products?
3. Does your shipping solution allow for tracking?
These questions should be the main focus when working on your shipping solution because they cover the main concerns your customers will have. If you are noticing a drop in sales at the point of shipping you may want to ask yourself if these questions are answered and communicated by you clearly.
Happy selling from wazala.
